Vietnam Remy Hair Co., Ltd always appreciate your trust for us. Therefore, we always try to bring customers highest quality products with affordable price.

Instead of a commitment to product quality, Vietnam Remy Hair Co., Ltd has implemented the return policy as these following conditions:

I. TIME LIMITS FOR RETURN POLICY

  1.  All products can be returned within 3 days after receiving the product


II. EXCLUSION CASES

  1. Customer no longer keep confirmation of purchase at Vietnam Remy Hair Co., Ltd (invoice, payment bill,...)
  2. Do not apply to products that the customer has received more than 03 days
  3. Do not apply in cases customers want to change the design, size, color of the product
  4. Do not apply the product that has signs of using (such as cut, torn, bleached, altered, ...)


III. EXPENSES FOR RETURNING PRODUCTS

  1. Please send Tracking Number after returning the package to us
  2. Customer will pay the shipping cost for the returning the package
  3. Customer will pay $ 25 - the cost of importing returned packages


IV. TERMS OF EXCHANGE

  1. Applies to cases where customers want to exchange to another product or category.
  2. Customers can change orders to other or the same type of products
  3. If the total cost for exchange order is greater than the amount paid by the customer for the returned order, customer need to pay extra money.
  4. If the total cost for exchange order is less than the amount paid by the customer for the returned order, we will deduct for the next order or refund the excess money.


V. TERMS OF REFUND
Applies to customers who want to refund

  1.  Refund only via Paypal


VI. PROCESSING TIME

  1. Confirm with the customer immediately upon receipt of the package
  2. Check the status of products if that meet the requirements for returning products
  3. Contact customer to make a refund or send an alternative order (depending on the customer requirement).

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