I. PRODUCTS’ INFORMATION:
1. What kind of hair do you supply?
In 2023, Vietnam Remy Hair Co., LTD is supplying many types of hair extensions.
With all hair styles: straight, bone straight, wavy, curly, bouncy; length from 8-32″ (for different lengths please contact our supporters to check)
2. Where is the original of your hair?
3. How long can your hair last?
At least several years depending on the way you take care of it.
4. How many bundles will you need for a full head?
Normally you will need 2-3 bundles with a closure/frontal to make a full head, depending on the length and your customer’s demand.
5. Why Vietnamese Hair price is higher than Chinese or Indian Hair?
Because of the different quality, the price range should be different. Each hair is itself valued.
Chinese hair looks very sleeky but after using it several times, it will become low quality. Because Chinese factories usually cover the hair with chemicals and mix synthetics to reduce production costs. The price is cheap
Indian hair is almost temple hair (The Indians give away their hair for the temple, no money), and because of this, the price is cheap and the quality is not good. The hair has many nits and lice, is dirty, and is even from a dead person.
Our Vietnamese hair is 100% human hair, not mixed with any synthetics, higher quality so the price will be higher than both of them. Nowadays, people really love Vietnam hair, and it has become popular all over the world
1. How many types of quality do you supply?
We sell three types of quality: Donor hair, Virgin hair, and Remy Hair
2. Can we change the style of the hair? For example straight to wavy, curly, and from wavy, curly iron to straight
Yes of course.
But we don’t recommend doing it regularly because it will damage the hair texture.
3. How do you create the curls?
We make steam curls with hot water without chemicals.
4. How long can your hair keep the curls? Will it disappear after washing?
Our hair can keep the curls for at least 6 months, after washing for the wavy and Funmi bouncy hair you can re-style it to make it more beautiful
5. How to ventilate Closure & Frontal.
Our closure and frontal are handmade by high-skill workers. So it takes longer time to produce but higher quality.
Based on our standard, we use 2-3 hair strands for each knot so not only this will look natural but also the knot is strong.
Some other suppliers will ventilate closure with 1 hair strand or 4-5 strands per knot. It is too thin or too thick, that it impacts the aesthetics and the strength of the knot.
1. Which courier do you use for shipping?
- We cannot guarantee whether you have to pay any customs taxes or duties. It depends on the policies of the destination country. These charges (if yes) must be paid by the recipient
- Delivery times will be impacted by the environment, the weather, and the disease so the scheduled time might be delayed more than the schedule that the sale confirms. We will have the responsibility to inform the customers if the delivery time changes.
Processing time for delivery (reference):
2. How many days does it take to get the package?
In the case that the hair is ready to ship we can ship immediately after receiving payment.
In the case that the hair is not available, we need 7-10 days for production. In addition, 3-7 days for shipping time.
We will try to produce the hair as fast as possible with the best quality before sending you.
1. Which methods of payment do you accept?
You can pay by Western Union, Money Gram, Ria, Remitly, World remit, Bank transfer, PayPal, Visa/Credit card, USDT,…and many other methods. Please check with us recipient’s information before you send money.
2. Can I pay cash on delivery?
No, I’m sorry you should pay for your order before I ship.
3. Do you accept deposit payments?
Yes, we do. You can pay the balance before we ship the package.
1. How can I order?
- We will send you our catalog through WhatsApp, or you can also find out on our Website, Facebook, Instagram,…or even send us a picture/video of the hair you want.
- After looking through our catalog, please send us your order details: length, style, and quantity,… we will prepare a draft invoice for you.“Contact”
- Send payment for your order.
- Begin producing after receiving your payment.
- Ship the hair to your address.
- Receive feedback about the quality.
2. How about your return policy?
3. Do you have any special price for a large quantity?
Yes, we offer VIP discount sales up to $30/kg depending on your total order quantity
4. What should I do when I get the package?
When the customer receive the items PLEASE TAKE VIDEO before and while opening the parcel/ package. Following the note below:
- Video must be provided while unboxing/ unpackaging the items.
- Pictures are not acceptable as proof.
Our company will not accept to return or refund if you don’t provide a full video while opening and unboxing your parcel.
IF YOU HAVE ANY OTHER QUESTIONS, PLEASE CONTACT WITH US DIRECTLY TO GET SUPPORT 24/24