FAQS - Blog Vietnam Remy Hair

I. PRODUCTS’ INFORMATIONS:

1. What kind of hair do you supply ?

Weave hair
Closure & Frontal
Bulk hair
Hand tied weft
Blonde hair
Clip

With this hair you can choose: Straight, wavy and curly from size 8” – 32”

2. What is diferrence between Single drawn and Double drawn hair ?

+ Single drawn hair: Have short hair inside each bundle ( have 15 cm – 20 cm short hair inside)

+ Double drawn hair: No short hair inside and more full end than single drawn hair (no have 20 cm short hair inside)

3. What is diferrence between Single weft and Double weft line ?

+ Single weft line: Hair fiber was sewed into 1 weft line

+ Double weft line: this weft line is sewed 2 weft line into 1 line ( of course the width length of double weft line is a half of Single weft line)

4. How long will your products use ?

It is often 1-2 years for life time but this using time will be depended on how your take care it. If you always use chemical or heat with it, the time will be shorter.

5. Have you supplied other hair products: Indian, Brazil, Peruvian.. hair ?

No, We only supply Vietnam hair

6. Do you supply Non-remy hair or Synthetic fiber ?

No, We don’t sell Non-remy hair and mixed synthetic fiber.

7. How many bundles will be used for full head ?

We suggest you to use 3 bundles for make a full head.

8. Is your hair natural color or chemical color?

All our hair is natural color

9. Why is your price higher than other suppliers like: China or India ?

Yes, our price may be higher than some other suppliers as each price is each quality, our price is for high standard quality. If you need cheap price hair, I also can design hair price base on your inquiries.

II. QUALITY:

1. Can I use heat or steam your natural hair after buying ?

Yes, you can do that.

2. Can I change its color lighter or darker ?

Yes, you can do, when you want to change its color, please inform us before ordering to choose right hair you need and give you some suggestions.

3. Will your curly and wavy be kept after washing ?

Yes, it is

4. Do your hair products mix hair from many or single donor ?

It is from single donor.

III. SHIPPING:

1. Which shipping method do you use ?

UPS, DHL, EMS, FEDEX or CARGO

Depend on your country you can choose shipping method, we suggest you to ship it by UPS as it is cheapest and fastest.

IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

2. How about shipping time ?

After your payment 2-3 working days, with sample order we will send right after 1 day.

Please understand that it takes 1 – 3 days to process the order. We do NOT process and ship orders in the same day.

3. Can I use and pay shipping fee with my account ?

Yes, you can do. We will give you amount when we pay it in Vietnam and you can compare it.

IV. PAYMENT:

1. Which payment can you accept ?

You can pay money by : Western Union, Money Gram, Paypal, Ria, Leader, Unisteam, Bank

2. Can I pay my order on your website directly ?

No, We have not set it up in our website yet but you can order products in our website then we will make invoice for you to support you with our best.

V. SERVICES:

1. How can I order ?

You can choose products in our website – “Add to card” then we will make invoice for you
Send all information you need in our website with the form “Contact”
Contact with us directly by: email, whatsapp, skype, facebook…ect

2. Do you send free sample ?

No, we have not sent free sample until now.

3. How about is your return policy ?

Before ordering, please give us all your inquiries and standard about hair products detail, if we send our products not like you gave, you should contact us immediately about any problems, we will solve it each other right.

After discussing without giving final solutions and you still want to return these hair products, within 07 days (from the date you received), you can re-send these products to us, give us Tracking number of re-sending these products. Shipping fee to resend these products (from you to us – Vietnam) you will have to pay it. Only after, We receive the re-sending these products, We will exchange other products or refund for you.

If you want to change other hair products (same as you ordered standard products), we will make new products and send it to you again.

– If you want to change other products (not same as your ordered), balance amount will be counted and let you know before shipping these products again.

Our company will pay shipping fee to re-send new products again (from our country to you – second time sending).

– If you want to refund money, Only after We receive the products with Original condition – not used ( Which you already received these products from us) and you paid shipping fee of re-sending from you to our country, AT THAT TIME, we will refund all your paid right.

We only accept to return products and refund money when the products has not been used and original condition and the time less than 15 days since We ship the products to you. If the time is more than 15 days, you want to return products or want to refund money, we will not accept to return or refund money.

4. When I have big order, will you discount ?

Yes, we always have policies for regular and VIP customers.

5. How long will your price be changed ?

At least 6 months, 15 days before changing it, we will inform it to all customers.

6. Can you let low value in the invoice when you ship ?

Yes, I can let low value in the invoice depend on your need which help you to reduce import tax.

If you want to know about Vietnamese hair detail, you should visit our Blog for more detail

IF YOU HAVE ANY OTHER QUESTIONS, PLEASE CONTACT WITH US DIRECTLY TO GET SUPPORT 24/24